Redressal of Grievance

Dear Investor, in case of any grievance / complaint against Mr. Vikash Bagaria, research analyst the following steps can be followed:

• If you are not satisfied with my services and would like to lodge a complaint, I would request you to first talk to me, your Research Analyst, Mr. Vikash Bagaria who is your point of contact. You can discuss with me, and be rest assured that your complaint will be resolved on best efforts within 5-7 working days. You can follow any of the two methods;
  Firstly, You may contact Compliance Officer of the research analyst
  Name: Mr. Vikash Bagaria
  Address: Rangoli Mall office area, 4th Floor, Room No-430, 212 Girish Ghosh Road, Belur Howrah-711202, West Bengal.
  Email-id grievance@chartntrade.com
  Phone No. - 91- 7439759090.
  Secondly, You may approach directly to Mr Vikash Bagaria- the research Analyst via any of the following means.
  You can also email (info@chartntrade.com) or WhatsApp to me at +91-07439759090.
  You can visit at Rangoli Mall office area, 4th Floor, Room No-430, 212 Girish Ghosh Road, Belur Howrah-711202, West Bengal.
• I will try to resolve your complaint within 5-7 working days. The first step is for me to be clear about the nature of your complaint, and to identify what I can do to resolve the issue. When I have finished my investigations into your complaint, I will be in touch to provide you with a full response to your complaint & a proposed solution to it.
  
  If your complaint is not resolved within a period of 15-20 Days, or if not satisfied with the response of the research analyst you can lodge your grievances with SEBI
  SCORES portal and ODR portal has been established for resolution of disputes arising in the Indian Securities Market. If you are unsatisfied with the response or resolution provided, you may access SCORES portal or ODR Portal, via below link-
  SCORES – Visit the SEBI SCORES Portal for Investor Complaint Registration
  ODR PORTAL – Visit the SMART ODR Portal for Online Dispute Resolution
  You may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575